What is a Conversation?
A conversation consists of all messages related to the same customer question, no matter the medium. So one conversation can be a collection of emails, chat messages, and/or phone logs.
What if you exceed your monthly usage?
Free plan: We don’t stop collecting your data or messages. So you can respond to the messages after upgrading to a paid plan.
Paid plans: Once you’ve finished using your prepaid amount of monthly conversations you’ll be charged our à la carte rate for each additional 100 conversations.
Where can I see my usage?
Go to menu Settings and then Usage and Plans to see your usage and billing period.
Also read: How to upgrade your plan.