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Knowing your usage

What is a Conversation?

A conversation consists of all messages related to the same customer question, no matter the medium. So one conversation can be a collection of emails, chat messages, and/or phone logs.

What if you exceed your monthly usage?

Free plan: We don’t stop collecting your data or messages. So you can respond to the messages after upgrading to a paid plan.

Paid plans: Once you’ve finished using your prepaid amount of monthly conversations you’ll be charged our à la carte rate for each additional 100 conversations.

Where can I see my usage?

Go to menu Settings and then Usage and Plans to see your usage and billing period. 

Also read: How to upgrade your plan.



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