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Connecting your support email

Email is Richpanel’s primary support channel. 

Once you set up your Richpanel account, you get a default email address: ‘support@yourbrandname.customerdesk.io’. You can start sending emails from Richpanel with this email without any additional setup.

However, we strongly recommend that you add your company’s support email accounts to Richpanel so that you can receive and respond to the support emails from the Richpanel inbox itself.

Here’s how to connect your support email with Richpanel inbox.

Step-1: Getting your forwarding address.
Step-2: Setting up the email forwarding.
Step-3: Verify email domain with DNS records.


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