If you get an error message on Outlook after setting up email forwarding to Richpanel, here is how you can fix it. 

The error message could read as: 

“Delivery has failed to these recipients or groups:”

(Or)

“Your message wasn’t delivered because the recipient’s email provider rejected it.”

This is due to a security update release by Microsoft on 5th October 2020, that by default disables email forwarding to an external mailbox. 

Follow the below steps to enable forwarding: 

1. Log in to your Microsoft Office 365 admin panel
   

    

2. Scroll to the ‘Security & Compliance Center’
   

   – From the options on the left hand menu, click on ‘Threat Management’
   – From the dropdown, click on Policy > Anti-Spam settings
   – Scroll to ‘Outbound spam filter policy

3. Click on ‘Create new outbound policy’
   

   – Provide a name for the new policy
   – On the edit screen, click on the ‘Automatic forwarding’ setting option
   – From the dropdown menu, select the ‘On – Forwarding is enabled’ option
   – Save the setting

Your emails will now be successfully forwarded from your Outlook mailbox into the Richpanel inbox.