1. Go to Outlook.com to log in to the support email account which you are adding in Richpanle. Click on the Settings (gear icon) on the top, right corner. Then click on View all Outlook settings.
2. In the settings, go to Email and click on Forwarding.
3. Now check the box Enable forwarding and copy the forwarding address from Richpanel to paste it here. Also, check the box for Keep a copy of the forwarded messages to have a copy in your Outlook inbox. Now, click Save and you will start receiving emails in Richpanel.