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Setting up Live Chat

Provide real-time support to your store visitors using the smart Richpanel live chat widget built for ecommerce. 

Enable live chat messenger:

To enable the messenger on your applications, you first need to connect your ecommerce store to Richpanel.

  1. Enable Live Chat

Go to Live Chat and select your Store and enable Live Chat

2. Style your Live Chat.

Style your Live Chat to match your store’s look and feel. Set which of your agent’s images to display on the widget. You can show all the users or the users of a specific team. You can put a Brand Icon and select the background color from ‘Solid’ or ‘Gradient’.

3. Greet your customers

Greet your customer on the widget. Personalize the message by using customer properties like First name, Last name etc.


  4. Set your availability

Set your office hours. Your out of office settings will work accordingly.

Set a reply time.

Let your customers know when they can expect a reply.

You can turn this On or Off from the reply time settings in Task bots

5. Pre-chat survey

You can create a form for the visitors to collect the basic details before starting a chat. 

6. Launcher settings 

Control who can see the messenger in your store. It can be either All User (customers) or All visitors or both.

7. Open Live Chat with Buttons

You can also set up the Messenger and Help Center to launch only when a user clicks a certain button or link on the website. For more information how to setup Live chat with a button or a link read here.

Read how to set up Task Bots for your live chat.

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