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Setting up Live Chat

Provide real-time support to your store visitors using the smart Richpanel live chat widget built for ecommerce. 

Enable live chat messenger:

To enable the messenger on your applications, you first need to connect your ecommerce store to Richpanel.

  1. Go to the menu Customer Channels and then Messenger.

  1. Turn on the Live Chat.

How to set-up the live chat widget:

  1. Greet your visitors. 

Greet your customer on the widget. Personalize the message by using customer properties like First name, Last name etc.

    2. Set your availability

Set your office hours. Your out of office settings will work accordingly.

Set a reply time. Let your customers know when they can expect a reply.

You can turn this On or Off from the reply time settings in Task bots

  3. Require an email for new conversations

You can ask for an email so you can always get back to anonymous customers.

  4. Pre-chat survey

You can create a form for the visitors to collect the basic details before starting a chat. 

5. Style your messenger

Style your messenger to match your store’s look and feel.  Set which of your agent’s images to display on the widget. You can show all the users or the users of a specific team.

6. Visibility settings 

Control who can see the messenger in your store. It can be either All User (customers) or All visitors or both.

In advanced settings, you can specify the page/pages only where the chat widget will be visible. 

7. Custom launcher

You can also set up the Messenger and Help Center to launch only when a user clicks a certain button or link on the website.

Read how to set up Task Bots for your live chat.

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