Once you have added your support email in Richpanel, you will get your forwarding email address on the screen shown below.
Now, follow the steps below to set up the forwarding from your Gmail to the Richpanel inbox.
1. Go to your Gmail account which you are connecting to Richpanel. Go to Settings:
2. Go to Forwarding and POP/IMAP and click the button to Add a forwarding address.
3. Copy the forwarding address from Richpanel and paste it in the forwarding email address field and click Next.
4. It will send a confirmation email to your Richpanel Inbox. Go to your Richpanel inbox and open the email. It should have a verification link and a code. Click the link to confirm the forwarding.
If the verification link doesn’t work for some reason, use the verification code to complete the forwarding.
Once you’ve verified the forwarding address, you will need to turn on the forwarding from the default Disabled state. Click on the radio button as shown below and select what happens to the email from the options in the dropdown. If you want to keep a copy of the email in your Gmail inbox, select “keep Gmail’s copy in the inbox”.
Now, click on Save Changes at the bottom of the page. That’s it. Gmail will start forwarding the new emails to your Richpanel inbox.