Once you have got the forwarding address for Richpanel inbox, if your domain is hosted with Shopify, you can create your support email address in Shopify and forward it to Richpanel.
Here’s what you need to do:
1. Go to your Shopify admin and then Online Store > Domains.
2. In the Shopify-managed domains section, select the domain you want to use for the email.
Click Add forwarding email address:
In the Store email address text box, enter the email address you’d like to create. You just need to put the first part not @ or the domain need. For example, if you are creating the email firstname.lastname@example.org then just put ‘support’ in the text box.
3. In the Forwarding email address text box, paste the forwarding address you have received from Richpanel. Hit Save.
4. Now test the email forwarding by sending a test email to the email address you have just created. You should receive it in your Richpanel inbox.