Email is Richpanel’s primary support channel. With no setup required, your team can immediately start communicating with your customers using the default Richpanel support email address: ‘firstname.lastname@example.org’.
At any point, you can add more email aliases to your Richpanel domain, which you can use for particular teams or types of support conversations. You can also enable Richpanel to send and receive messages using addresses at external domains.
In this article, we’ll walk through how Richpanel handles email support, and then take you step-by-step through setting up and configuring your addresses.