Many times, support agents keep answering repetitive customer queries e:g ‘Where is my order?’ or ‘How can I track my order?’ and lose valuable time which can be used to resolve more queries or handle other tasks. Macros help answer these questions in seconds without much effort from the support agent. They are ready responses helping to fasten response time and increase agent efficiency.
Macros also helps in preparing canned responses for generic responses to customers like ‘ Hi, how can I help you today’ or ‘Please give us a few minutes to look into the issue’.
Note: Automated order tracking and other automated response cards are going to be available soon. Currently the canned responses is being offered on Richpanel.