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Sending GIFs, emoticons or attachments to customers

If you would like to send GIFs, emoticons here are the steps:

  • Open a customer query/chat from your ‘Conversations’ tab
  • At the bottom of the screen you will find multiple icons in the reply box
  • Select ‘GIF’ or ’emoticon’ icon and choose the appropriate reply to the query

Richpanel lets you send multiple attachments while solving a customer query either on chat or on email.To send an attachment:

  • Follow steps 1 and 2 above
  • Select ‘Attachment’ icon
  • Select and upload the file that you would like to send the client. You can attach multiple files.
  • Once uploaded hit the ‘Send’ button
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