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Sorting and filtering

Richpanel also gives an option to Filter conversations so that an agent can prioritize queries and accordingly resolve them. To filter and sort:

  • Click on the ‘Conversations’ tab
  • On the left panel,select the ‘Filter’ Icon and select the option that most appropriate for you
  • Similarly to sort, Select the ‘Sort’ icon and select the most appropriate sorting

Each customer conversation can be assigned to any of your registered team member on Richpanel.

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