As the name suggests, you can take instant actions for the conversation with just a tap of the Key. Here’s how:
1. Click on the [ / ] icon as shown below, or just type ‘/ ‘
2. Select the action you want to take from the list.
With this shortcut you can:
Assign the conversation
Select a Power reply (How to use a Power reply)
Assign Priority
Assign a Tag
Close the conversation
Perform the Last order actions (for Shopify stores only)
With the last order actions option, you can instantly cancel or create a refund/shipping refund for the last order placed by the customer with whom you are talking.
You can also use the Inta actions in Power Replies.