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Using Insta Actions

As the name suggests, you can take instant actions for the conversation with just a tap of the Key. Here’s how:

1. Click on the  [ / ]  icon as shown below, or just type ‘/ ‘

2. Select the action you want to take from the list.

With this shortcut you can:

Assign the conversation

Select a Power reply

Assign Priority

Assign a Tag

Close the conversation

Perform the Last order actions (for Shopify stores only)

With the last order actions option, you can instantly cancel or create a refund/shipping refund for the last order placed by the customer with whom you are talking.

You can also use the Insta actions in Power Replies.

Read: What is Power Reply and how to use it.

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