Closing a conversation –
When a customer query has been resolved, the agent can close the conversation to move it from the Open folder to the Closed folder. This can be done by selecting the conversation and clicking on the close button on top of the conversation window.
Re-opening a conversation
In case, there is a need to reopen the conversation which has been marked as closed then follow these steps:
- Click on close conversation tab from the status bar.
- You will be able to view all the closed chats. Select the chat that needs to be reopened
- Once opened conversation will appears back in Open view.