You can use this function to include photos and videos in your chat conversations.
1. Go to the menu Settings, below the self-service category select Help Center.
2. Click Richpanel Demo
3. Go to Order scenario, select any question and click on the view button. Like shown in the below image.
4. Then you’ll see a text box where you can paste the picture and video into the text. You can upload any photos or videos to your chat box by selecting the Picture and video tab. As seen in the picture below.
5. After you’ve added the picture and videos to the conversation, click on save and set live. Then you’ll be able to see photos and videos in your chat conversation.