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Sending automated replies

With automation rules, you can also send automated replies to resolve common customer queries instantly without human interaction!

For example, you may want to provide shipping information automatically when customers request shipping updates. You can just check for the common keywords in the message to understand the user’s intent and then set an automated response with the shipping details.

Here’s how to set up automated responses:

1. Once you set the conditions, turn on the Add reply option.

2. After you turn the automated reply on for a rule, you need to draft the response which you can save. Now, the real power of automated reply lies in using the User properties and Power replies in the response.

You can use the properties to personalize the response and include all the relevant information like order details.

Here’s an example of an automated reply for an order status query.

You can also add a private note from the Add Private Note option.

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